Duna
Picture a Monday morning: your onboarding queue is overflowing. Half-finished emails sit in drafts. Five browser tabs are open, each holding a fragment of a customer’s identity puzzle.
Wherever we go, compliance and KYC teams tell us the same thing:
“The work isn’t hard because it’s complex. It’s hard because it’s scattered, repetitive, and deeply manual.”
Endless back-and-forth to collect missing documents, manual checks including copying data between screens to verify a passport or proof-of-address, and information living in fragmented tools such as spreadsheets, shared drives, and inboxes dont' just create minor inefficiencies. They slow onboarding, delay product adoption, and bury skilled professionals in administrative work. And it adds up: global financial institutions spend 5-10% of their operating expenses on compliance alone.
When we set out to build Decide, we asked ourselves a simple question: "What if every low-risk case could fly through on autopilot, while analysts focus only on the 5 % that truly need their expertise?"
At Duna, we believe compliance should be an accelerator. That belief gave rise to Decide, a product shaped by two clear principles:
Let people focus on what matters: The nuanced, high-stakes cases that demand experience and judgment.
Automate everything else: The repetitive tasks that don’t need to be touched more than once.
We also believe in something more ambitious: that compliance doesn’t have to be a cold, transactional process. It can be fast, intuitive, even delightful, with clean interfaces, high responsiveness, and personal interactions that build trust.
With Decide, compliance automation moves repeatable tasks into a policy engine that executes in milliseconds. The result: your team spends time designing forward-looking regulatory programs, rather than chasing paperwork.
Build compliance workflows with clarity
With built-in prioritization, queue management, and team collaboration, workflows feel organized and purposeful rather than reactive and scattered. Decide makes the day-to-day of KYC teams not just more efficient, but also genuinely more enjoyable. It’s compliance with less chaos, and more clarity.
Compliance platforms often feel like internal tools built around internal logic. Decide was built around a different question:
What would make a compliance analyst actually enjoy their workflow?
We focused on reducing noise. That meant centralizing collaboration, automating queue management, and surfacing the highest-priority work first. Instead of bouncing between inboxes, tabs, and spreadsheets, teams manage everything in one place—with full visibility and context.
Customer conversations move in-app. Every policy version, customer touchpoint, and decision is automatically logged. Audit prep isn’t a scramble, it’s built into the fabric of the product.
It’s compliance without the chaos. More clarity, more momentum.
Reclaim time through automation
Time is a non-renewable resource for every compliance team. Decide is built to protect it.
No-code and low-code rules mean teams can configure policies in plain language—no engineering required. Instant approvals allow straightforward cases to be cleared in seconds, not days, and AI-powered document analysis pulls together leading OCR, computer vision, and KYC databases to extract and verify identity data with >99.5% accuracy.
The result: fewer manual reviews, faster decisions, and compliance teams, like Plaid’s, can move at the pace the business needs.
“Duna removes friction. Fewer manual checks, fewer back-and-forths – a more efficient way to work for our compliance teams.”
Araba Eshun, MLRO Plaid
Tackle what matters with automated case management
By triaging cases into intuitive queues, analysts tackle only the complex 5 %. They collaborate in-app, tag teammates, and leave a crystal-clear audit trail. No more Slack screenshots or messy e-mail forwards.
The impact of Decide has been immediate and measurable:
Handle cases 10.7x faster, reducing review times from days to minutes
Eliminate email back-and-forth, by centralizing with in-app communications and case data in one system
Audit-ready by default, by tracking and logging every action
It’s the kind of shift compliance teams talk about not just in metrics, but in morale.
Duna built Decide to amplify compliance teams. To give analysts tools that elevate their work. To bring structure to chaos, pace to onboarding, and confidence to regulatory operations.
